April 2024

Enhanced Manual Ticket Management from Queue Waiting Lists

We've released a streamlined ticketing process for manual tickets from a Remediation queue's Waiting list. In the past, manual tickets were marked separately and had limited integration with their original queue.

From now on, Manual tickets that you create from the Waiting list will seamlessly be attached to the queue, just like regular queue tickets. The manual tickets can be reopened and will inherit the queue's preferences and settings. Plus, they'll display in the queue's Activity log, providing full visibility and traceability.

Let us know what you think as you continue to use Manual ticketing in the Seemplicity platform.

Findings by Data Source & Priority Widget

When you sort your findings according to their Data source and Priority, you gain better understanding of your security posture. Our enhanced widget displays the number of findings for a Data source, in addition to when the most recent collection time was for all associated instances.

When a collection is in progress, it will display as Collecting in the Last Collected column. When the Data source integration is faulty, an error will display accompanied by a tooltip listing each faulty instance. Select the priority findings to jump to them on the Findings page.

Updated Rules Framework

We've integrated updates to the Rules framework to make it easier for you to understand the root cause of configuration changes within your environment.

What's New

• On the Status, Priority Level, and SLA tabs of the Rules page, you can now group each rule according to Status Change (Status tab), Fixed Priority (Priority Level tab), or Expected SLA (SLA tab).
• These group categories are in addition to no grouping (default) and scope for each tab.
• You can use the search and sorting capabilities to focus on specific criteria so you can better understand how they impact your environment as a whole.

We'll be introducing more improvements to the Rules framework. Let us know what you think.

Increased visibility of your overlapping tickets

Previously, the Remediation Monitoring page displayed the total number of tickets created by the queue, all tickets created from the same scope and filter, manual tickets created via the Findings page, and tickets created by different queues. These tickets increased the total number displayed in the queue. To address this, we've introduced Overlapped tickets.

An overlapped ticket displays in a queue for which it fits the selected scope and filter, but originated from a different queue. From now on, the Remediation Monitoring page and the Queue's view displays the same number of tickets and statuses, which provides you easy identification and ability to manage them.

What to expect
From the Remediation Monitoring page and in your Queue view there are some new elements:

• If a queue has overlapped tickets, on the Monitoring tab, the Ticket Status column displays the total number of each ticket status with the number of overlapped tickets indicated in brackets. This provides you with a clear understanding of the ticket distribution and any potential overlaps.
• In the Queue view, a banner indicates when the queue has overlapped tickets. Overlapped tickets display with an interlinking circle icon . Hovering over it displays the ticket's original queue and creation date.
• Manual tickets created from the Findings page are marked with an information icon (i) and hovering over it displays information about the user who created the manual ticket and the creation date.

With clear ticket alignment, identification of these overlapped tickets, comprehensive ticket overview, and proactive issue resolution, Seemplicity provides an enhanced ticket management experience that continues to streamline your remediation operations.

Usability Enhancement

Every finding in the Seemplicity Platform has its own Details page in the Seemplicity Platform. The Description and Remediation content that displays here is text we pull via the third-party integrations. In the past, this text has sometimes been challenging to read. We've now improved this process so texts can display more clearly and with consistent formatting. We hope you enjoy this enhancement and let us know what you think!

Raw findings status changes in aggregated groups

Sometimes after an aggregation rule creates a group, there are a few raw findings that satisfy the group's logic, but cannot be resolved (for example, on a specific resource), and therefore the aggregation ticket cannot be closed. This can create delays in SLA measurements for the fixing teams. In these circumstances, it's worthwhile to change the status of just those specific raw findings. With this enhancement, now you can maintain that granularity after the group is created and accomplish your SLA requirements more easily. For more details, see Aggregation here.

Download Manager

The CSV Export is one of our most-used features in the Seemplicity Platform. The large-scale exports can sometimes take a considerable amount of time to generate the file. With the newly released Download Manager, you can initiate the file generation and continue exploring your environment without waiting for the files to be ready.

The Download Manager displays files generated or downloaded within the last 24 hours. All files older than that are automatically removed, and they're sorted according to creation time, ensuring the newest files are at the top. Any files that were created but not yet downloaded are labeled as New.

Once you get to the Download Manager, you complete the download process. You can get to the Download Manager page two different ways:

• From the User menu dropdown in the top right corner of the platform, and
• After you've completed an Export action, the pop-up message directs you to the page

For all the details, see Download Manager.